FAQ

If you have any questions please check our frequently asked questions. If you still haven’t found the answer to your question, feel free to contact us via email or give us a call at +31 30 303 6300.


Hotel information

Does Mother Goose serve breakfast? Does Mother Goose serve breakfast?

Yes! Mother Goose does not serve the 'average breakfast buffet'. Instead, we've teamed up with Vegitalian to bring you an incredible, healthy vegitarian breakfast. There's no better way to start your day. Read more about the options here.

Can Mother Goose help arrange something really special for my loved one? It should really be a FANTASTIC present... Can Mother Goose help arrange something really special for my loved one? It should really be a FANTASTIC present...

These are just the requests Mother Goose likes! We absolutely love to arrange something special for you, and without any false modesty, we must say that we are pretty good at it too. No request is too crazy. Dining on top of the Dom Tower? We will try to arrange it for you! So please, do not hesitate to contact us.

Does Mother Goose have its own restaurant? Does Mother Goose have its own restaurant?

No, Mother Goose does not have a restaurant.

Does Mother Goose offer gym facilities? Does Mother Goose offer gym facilities?

Mother Goose works with TrainMore to offer our guests excellent exercising facilities during their stay. With a large assortment of equipment, personal training, live classes and a sauna, TrainMore is a luxury, fully equipped gym, at only 3 minutes from the hotel on foot. 

Prices
1 day = € 10,00
1 week = € 35,00
1 month = € 59,00

Upon presentation of their hotel room key guests can make use of the special Mother Goose rate.

When can I check in to Mother Goose, and when do I check out? When can I check in to Mother Goose, and when do I check out?

From 15:00 onwards, Mother Goose will take you under her wing until the moment you check out. Don't worry - you have until 11:00 to wake up slowly, and start your day. Our reception staff is at your service 24 hours a day, so you are more than welcome to check in late or check out early.

It goes without saying that you are very welcome to leave your luggage with Mother Goose before check-in and after check-out, so you can discover Utrecht light as a feather!

Do the rooms have a minibar? Do the rooms have a minibar?

No, there are no minibar in the rooms. We have chosen not to, as this is really planet unfriendly. 

The Mother Goose living room does have a huge SMEG fridge with an extensive selection of cold drinks.

Does Mother Goose have gift vouchers? Does Mother Goose have gift vouchers?

We certainly do! Looking for a unique and original present? We would love to help you out. Our gift vouchers are great to give and great to get as a present!

Does Mother Goose Hotel offer a bike rental service? Does Mother Goose Hotel offer a bike rental service?

Yes, we do! Utrecht is often called ‘bike city’, so do what locals do and discover the city by bike!
1 day = €16 per bike
½ day = €12 per bike
Any additional day = €14 per bike per day

Can I park at Mother Goose? Can I park at Mother Goose?

Below you will find the nearest car parks. We advise you to travel by public transport because Utrecht city council employs a policy of deterrence when it comes to cars in the city centre. Therefore, Mother Goose is difficult to reach by car.

1. Mother Goose's private carpark (at a 2-minute walk from the hotel)
Jansdam 1
3512 AH Utrecht
Parking fee: €30,- per night. It’s possible (based on availability) to extend the parking time at an additional cost.
Reservation of a parking space is recommended due to the limited availability. Simply drive up to the gate and announce your name to the speakersystem. Our receptionists will buzz you in!

The nearest public car parks are:
2. P1 Parking Kruisstraat (near Stadsschouwburg)
Kruisstraat 2, 3581 GK Utrecht | Parking fee: € 35,00 / 24 hours.
3. La Vie (near Bijenkorf)
Sint Jacobsstraat 1, 3511 BR Utrecht | Parking fee: € 30,00 / 24 hours.
4. Parking Springweg (near Mariaplaats)
Strosteeg 83, 3510 VK Utrecht | Parking fee: € 36,00 / 24 hours.

Of course, Mother Goose is more than happy to help you plan your trip, so if you have any questions, please feel free to contact us

Reservations

When is a reservation a group reservation? When is a reservation a group reservation?

A group reservation is a reservation of a minimum of 4 rooms. Please note, different terms and conditions apply to group reservation. Do you want to make a reservation or do you have a question? Please email us, or call us at +31 30 303 6300. Do you wish to receive more information? Take a look here. 

When booking a room, can I be sure that my preferences are acknowledged? When booking a room, can I be sure that my preferences are acknowledged?

Yes, of course it is! With our family guests in mind Mother Goose offers a Goose Family Room, consisting of two Large Goose Rooms with a connecting door. This way, parents and children keep their privacy but can still stay at our hotel together! Bookings for these rooms are only upon consultation with Mother Goose. Please contact her for more information.

Can I indicate in advance which floor has my preference? Can I indicate in advance which floor has my preference?

Of course you can let us know in advance on which floor you prefer to stay. Mother Goose will do her utmost to honour your request, but we cannot guarantee you will end up on the floor you have requested.

Why does the room I’d like to book have different prices per night? Why does the room I’d like to book have different prices per night?

Mother Goose works with a best available price per night and therefore it can happen that the same room has a different price each night.

What is the cancellation policy? What is the cancellation policy?

That depends on your reservation. If you have made a reservation via our own website and booked a Flexible Rate you can cancel your reservation up to 24 hours prior to your arrival date with no incurred costs. Please take into account that the date of arrival starts at 0.00 AM (CET).

Example: You made a reservation for a stay on 28/07/2025. You can cancel until 26/07/2025 23:59 CET.

Unfortunately, the above-mentioned does not apply to non-refundable rates. This booking cannot be changed or cancelled. When making the booking, you accept that the full price of the stay will be charged directly to your credit card and no refund or changes can be made. The full price of the stay can also be paid by debit card.

Have you booked already, and do you want to cancel your stay with us? Then we kindly ask you to contact us so we can discuss the possibilities. In case you did not book via our website the cancellation policy of the relevant party applies, and you will have to contact them.

Payments Mother Goose Payments Mother Goose

Mother Goose is a cashless hotel, you can pay with either debit or creditcard. We do not accept cash payments. 

Marketing

Are photoshoots and film tapings allowed at Mother Goose? Are photoshoots and film tapings allowed at Mother Goose?

Mother Goose is very popular as a photoshoot and film location. Would you like to have a photoshoot or film at Mother Goose other than for private use? This is only possible with the explicit consent of Mother Goose. Contact us at marketing@mothergoosehotel.com to inform about the possibilities. 

Other

Does Mother Goose offer rooms accessible to individuals with disabilities? Does Mother Goose offer rooms accessible to individuals with disabilities?

Because Mother Goose has taken up residency in an ancient and monumental building, it was almost impossible to realise specially adapted rooms and facilities. The many stairs and beams are unique and very beautiful, but unfortunately it makes the hotel less suitable for disabled people. But please do not hesitate to contact us about the possibilities, we would be pleased to help you.

I have problems walking, are all rooms accessible by lift? I have problems walking, are all rooms accessible by lift?

Several of our rooms can be reached by lift, so that you do not need to use the stairs. Ask us about the availability of these rooms, Mother Goose will be pleased to give you personal advice.

Are pets allowed in Mother Goose? Are pets allowed in Mother Goose?

No, unfortunately pets are not allowed in Mother Goose.

We would like to stay at the hotel with 1 baby (younger than 2 years), is this possible? We would like to stay at the hotel with 1 baby (younger than 2 years), is this possible?

But of course! We would be more than happy to put a cot (free of charge) in our Suites! Because we have a limited number of cots, we can only do this upon request and based on availability. So please, let Mother Goose know in advance, so she can make sure your baby has everything he or she needs.

We would like to stay at Mother Goose with our family, is this possible? We would like to stay at Mother Goose with our family, is this possible?

Yes, of course it is! With our family guests in mind Mother Goose offers a Goose Family Room, consisting of two Large Goose Rooms with a connecting door. This way, parents and children keep their privacy but can still stay at our hotel together!

Exclusive benefits for direct bookings Why book directly with us? x

Book your stay at Mother Goose via our website and enjoy our exclusive extra's. When you book directly with us you will receive a 5% discount.

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